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GXV3140 IP Multimedia Phone FAQs

Please select the
GXV3140 FAQ category below:

»
Basic Installation and Settings
» Registering the
Device
»
Basic Features
»
Personalize
» External
Devices
»
Making/Receiving Calls
» Call
Features
»
Voice and Video Mail

Basic Installation and
Setting

» How do I install
the GXV3140 Multimedia Phone?
» What is the
switch screen softkey and what is it used for?
» How do I
personalize the screen layout?
» How do I perform
keypad diagnostics on the GXV3140?
» How do you
perform a diagnostic on the video quality?
» How do I perform
a diagnostic on the audio?
» What are the
functions of the keys on the GXV3140?
» How do I check
the network connection on the GXV3140?
» Why does the
GXV3140 unable to obtain an IP address?
» How do I know
if the GXV3140 has successfully obtained an IP address?
» How do I
determine the NAT type?
» How do I
configure NAT traversal for the phone?
»Why does it take
a long time for the GXV3140 to boot up?
»What is the
default login username and password for the web configuration interface of
the GXV3140?

Q：How do I install the GXV3140
Multimedia Phone?

When you open the GXV3140 package, you will see the following items:

One GXV3140 Multimedia Phone Base

One Handset

One Phone Cord

One Universal Power Supply

One Ethernet Cable

One Phone Stand

One Headset Dongle

One Quick Start Guide

Please refer to the figure below while installing your GXV3140. Only
use the power adapter and network cable in the package, using a different
network cable may lead to the failure of obtaining an IP address. Connect
the network cable to the NETWORK port on the back of the phone and the
other end to an active network connection. Connect the longer end of the
handset cord to the back of the phone and the other end to the
handset.

The GXV3140 has two positions for the stand on the back of the phone;
each position supports a different angle. It also has two slots on the
back of the phone for wall mounting.

Figure：Connecting the
GXV3140

Table : GXV3140 Connectors

1

SD Card Slot

SD Card Slot

2

USB Port

USB devices may be connected via the USB port. For example, you
can connect a USB flash drive to save captured pictures or use a USB
keyboard or mouse for the built-in web browser.

3

Headset Jack

3.5mm headset connector port

4

RCA Video/Audio Jacks

Voice/video output port which can be connected to external
peripherals (e.g. TV).

5

RJ11 Jack

Phone handset connector port

6

PC Ethernet Port

10/100Mbps RJ-45 port connecting to PC

7

Network Ethernet Port

10/100Mbps RJ-45 port connecting to Ethernet

8

Power Jack

12V DC Power connector port

Q：What is the switch screen
softkey and what is it used for?

The idle screen on the LCD screen is designed to provide users with
account information, time, weather, news and stock market updates. There
are 6 modules that make up the 3 screens.  Press the [Switch Screen]
button to rotate between the different screens. These modules can be
customized to meet your needs.

Q. How do I personalize the screen
layout?

You can personalize the screen layout through the LCD menu by selecting
[MENU]→[Personalize]→[Screen Layout]. Select the preferred module in each
window for the 3 desktop layouts and press the [Save] button to save your
changes. You may also select customized modules and download the
customized XML layout file.

Figure：Screen layout
configuration

Q：How do I perform keypad
diagnostics on the GXV3140?

After the GXV3140 is installed; you should do a diagnostic to make sure
that the keys are functional. Select [MENU]→[Settings]→[Maintenance]
→[Factory Functions] →[Keypad/LED Diagnostics] and press Start to start
the diagnostic process (see figure below).

In the diagnostic mode, the name / function of every key you press
(except F4 / Exit) will be displayed on the LCD. This ensures that the
keys are working properly. If the displayed name does not match the key
you press, it means there is a problem with that key. Press F4 to exit the
keypad diagnostic mode.

Note: The [MENU] key is also mapped to the round OK button on the
GXV3140 keypad.

Figure：Keypad/LED
Diagnostics

Q：How do you perform a diagnostic
on the video quality?

It is important to perform diagnostic tests on the audio and video
capability of your phone to make sure that it is fully functional. When
the phone is idle, press the camera loopback button and you will be able to see yourself on the LCD
screen. If the image is clear and centered, the camera is functional. If
the displayed image is not centered, you can adjust the camera angle by
using the wheel at the back of the camera. To stop the video diagnostic
process, you can press the loopback button again. Additionally, you can start the
video diagnostic process by selecting [MENU]→[Settings]→[Maintenance]
→[Factory Functions], and pressing Start. Press any other button to stop
the video diagnostic.

Note: When the camera lens is at the top, the camera will be disabled
and there will be no video.

Q：How do I perform a diagnostic on
the audio?

An audio diagnostic can be performed by selecting
[MENU]→[Settings]→[Maintenance] →[Factory Functions] →[Audio Loopback],
press Start to start the diagnostic test. Talk into the handset or the
on-hook phone.  If you can clearly hear your own voice, the audio
capability on the GXV3140 is fully-functional. Press MENU or F4 to stop
the audio diagnostic process.

Q. What are the functions of the keys on
the GXV3140?

Every key on the GXV3140 has its corresponding function. Please see the
figure below:

Key

Definition

4 function/soft keys that correspond to the functions displayed
on the LCD.

Line/Account selection. Three independent SIP accounts may be
configured, and the Line button can be used to choose the
line/account to be used.

Retrieve video/voicemail message or other messages.

Phonebook

Camera Loopback button. This button Enables or Disables the
camera display on the local LCD.

Call Transfer: Transfers a call to another extension or number.

Places the call on hold

Conference button - connects the caller/callee to the
conference

Sends a new number or redials the last number dialed.

Turns the Speaker ON or OFF.

Q：How do I check the network
connection on the GXV3140?

Connect the network cable to the Network Port on the back of the phone
and connect the other end to the Internet. If the network is functional, a
small blue icon  will be displayed on the upper right-hand
corner of the LCD screen. If the icon is orange , it means that the phone failed to connect to
the network.

The phone may fail to connect to the network if the network cable is
not connected properly. If this is the case, please try reconnecting or
replacing the network cable. It is recommended to use the network cable in
the GXV3140 package, as it is fully compatible with the phone.

Q:  Why does the
GXV3140 unable to obtain an IP address?

The GXV3140 has three ways to obtain an IP address- DHCP, PPPoE and
static IP. Before you configure the phone, please make sure that the
network is fully functional.

You are able to configure the network setting through the phone’s LCD
screen or through the web interface. If you are connected to the Internet
through a router or a switch, please choose DHCP. If you need an account
and password to connect to the Internet, you can choose PPPoE. If you use
a static IP provided by your ISP, please choose the static IP option.

To configure the IP address through the LCD, select
[MENU]→[Setting]→[Network]→[Connection] and select one of the three
methods to obtain an IP address. If you choose DHCP, please press F3 to
save and reboot the phone; the phone will obtain an IP address from the
DHCP server automatically. If PPPoE is chosen, you will need a PPPoE
account and password; please contact your network administrator if you do
not know this. Type in the required account name and password, press F3 to
save and reboot the phone. If static IP is chosen, please enter the IP
address, Subnet mask, Default Gateway and DNS Server (optional) correctly;
press F3 to save and then reboot the phone.

Figure: Network Settings Configuration Page

Follow these steps to configure the network settings through the web
interface:

Type the phone’s IP address in the web browser and log into the web
configuration interface. Select [Maintenance] →[Network Settings].
Configure the network settings in the same manner as the LCD screen.

Q：How do I know if the GXV3140 has
successfully obtained an IP address?

After the phone obtains an IP address, it will be displayed on the LCD
screen (see figure below). You can also check the phone’s IP address by
selecting [MENU]→[Info]→[Network].

Note: The IP address displayed on the LCD screen is not updated
dynamically, it may take some time for it to update. Therefore, there
could be situations where the phone has lost its IP address but the
monitor still shows the old IP address or vice versa. However, the IP
address shown on the [Info] page is updated dynamically.

Figure：The phone still displays the
previous IP address even though it has lost IP address

Q：How do I determine the NAT type?

From the LCD menu, select [MENU]→[Info]→[Network] to view the NAT type.
If you are connected to a public network, it will display a public IP. If
you are connected to a LAN via a router, the NAT type will be displayed:
full cone NAT, restricted cone NAT, port-restricted cone NAT or symmetric
NAT.

Q. How do I configure NAT traversal for
the phone?

NAT traversal can influence registration if the GXV3140 is on a LAN and
needs to register to a SIP server on a public IP (you must have NAT
traversal enabled). Please select the NAT traversal method according to
your network environment. If you are unsure, it is recommended to select
“Auto” to enable the automatic NAT traversal configuration feature.

NAT traversal is not required if the phone and SIP server are on the
same LAN or the phone has a public IP address.

There is also an easy way to check if the phone needs NAT traversal or
not. After the phone is installed, dial 0 on the phone. If you are able to
see a welcome video with a rotating globe on the LCD screen then there is
no problem with the NAT traversal. If you do not see this, this means that
external UDP packets cannot be forwarded to this phone.

Q：Why does it take a long time for
the GXV3140 to boot up?

The GXV3140 loads multiple applications at boot up.  These
applications include the RSS News, Stock, Weather Update, and System Time
Apps. These applications provide valuable information for a better user
experience. For a normal end-user under normal circumstances, it is not
necessary to restart the device once the device has booted up.

Q. What is the default login username
and password for the web configuration interface of the
GXV3140?

The default login name for the administrator is “admin”, the default
administrator password is also set to ”admin.” If you have changed the
login password, you must use it to login to the web interface. In this
case, if you forget the password, you can factory reset the unit to
restore the default user login settings.

The default login name for end-users is “user”, the default user
password is set to ”123”. When you log in as an end-user, you are only
able to view the Status, Advanced and Maintenance page. The end-user will
not be able to modify the Account page.

Figure： GXV3140 Web Configuration
Interface

Registering the
device

» How do I
register the GXV3140 to a SIP server?
» How do I
determine if the account has successfully registered?
» Why does the
GXV3140 fail to register to the SIP server?

Q：How do I register the GXV3140 to
a SIP server？

You can register the GXV3140 to a SIP server through the web interface
or the LCD menu. Before registering, please make sure that you have valid
login information with a valid SIP server. If this information is not
valid, the phone cannot be registered.

Log into the web configuration interface and select the corresponding
Account page. If the GXV3140 is on a LAN and needs to register to a SIP
server on the Internet, NAT traversal is required. Please select the NAT
traversal type according to the network environment you are in. If you are
unsure, please select “Auto” for NAT Traversal. To register the account,
enter the Account Name (optional), SIP server, SIP User ID, Authenticate
ID, Authenticate Password, Voicemail User ID (optional) and Name
(optional). Press Save and restart the phone. (See figure below)

Figure：GXV3140 registration (Please
enter your corresponding login information）

If the GXV3140 and the SIP server are on the same LAN, NAT traversal is
not needed.

To register the phone through the phone LCD screen, select
[MENU]→[Settings]→[Accounts] →[Account], and enter the required
information (similar to the web interface).

Note: If the default primary IPVideoTalk account is changed and needs
to be restored, please factory restore the unit. Normally an Outbound
Proxy is not required. If it is needed, please enter the outbound proxy IP
address or domain name.

Q：How do I determine if the
account has successfully registered?

There are several ways to determine whether or not the account has
successfully registered to the SIP server.

1.     On the LCD display, if the account is
registered successfully, the text will become green. If not, the text will
remain gray. (see the left figure below)

2.     Through the LCD menu, select
[MENU]→[Info]→[Account] to check the account status. (see the right figure
below)

3.     You can also log in to the web configuration
interface, and check the account registration status on the Status page.
(see the figure below)

Q：Why does the GXV3140 fail to
register to the SIP server?

You should make sure that the phone is connected to the network and the
phone is able to obtain an IP address. Secondly, check if the account is
set to active by setting the “Account is Active” configuration in the
Account page of the web interface to “Yes”. Additionally, check if the
login information and the SIP sever is correct. If the SIP server is
wrong, the phone cannot contact the SIP sever for registration. If the
login information is wrong, the SIP server will reject the registration
request of the phone.

If all of these are correct, there may be a problem with NAT traversal.
If the GXV3140 is on a LAN and needs to register to a SIP server on a
public IP, NAT traversal must be enabled. If the NAT type is unknown, it
is recommended to select “Auto”.

Basic Features

» How do I add a
new contact in the phone book?
» How do I take a
snapshot of the other user during the call?
» How do you
download an XML phone book to the GXV3140?
» How do I search
for a record in the phone book?
» Which audio and
video codecs are supported by the GXV3140?
» What is the
message application and what is it used for?
» Why is it not
possible for the GXV3140 to send the message to a remote party such as a
cell phone?
» What is the
difference between a short message and a voice message?
» Why is the time
display on the GXV3140 incorrect? How do I correct it?
» Which input
method is supported on the GXV3140?
» What is the web
browser on the GXV3140?
» How can I visit
a website using the GXV3140 web browser?
» Why is the
display in the web browser irregular?
» What is
Internet Radio?
» In the Internet
Radio, how do I return to the previous menu?
» Why does the
Internet Radio play audio through the speaker even though I have headset
plugged in?
» I cannot
connect to some radio stations. Why?
» Can I add more
stations to the Internet Radio?
» What audio and
video file formats are supported by the GXV3140?
» How do I make
the media player output the sound through the headset?
» How do I add
more files to the playlist?
» I cannot play a
file in media player. Why?
» What picture
file format are supported by the GXV3140?
» I cannot open
the picture file. Why?
» What is the
online Photo Album?
» What is the
difference between the Internet Radio and the Online Music application?

» What
is instant messenger (IM)?
» How do I use
the instant messenger application?
» Why can’t I log
into the IM application?
» How do I
register multiple accounts for IM?
» How do I
configure the RSS news?
» How do I
configure the LCD settings on the GXV3140?
» What is the
“Capture packet” application and what is it used for?
» How can I
upgrade the firmware on the GXV3140?
» Why does the
GXV3140 fail to upgrade?
» How can I
restart the GXV3140?
» How do I
restore the GXV3140 to the factory default settings?

Q. How do I
add a new contact in the phone book?

You can add a new contact in the phonebook by selecting [MENU]→[Phone
Book]→[Options] →[New]. This screen lets you edit the contact name,
number, group and picture.

Please note that the corresponding Account must be selected for
Extension, Phone, Mobile and Fax column. If the wrong account is selected,
the contact name and picture will not be displayed when the contact calls
you or when you call the contact.

Figure：An entry in the
Phonebook

Figure：Incoming Call

Q. How do I
take a snapshot of the other user during the call?

You need to configure a soft key on the call screen as the snapshot
key. Select [MENU]→[Personalize]→[Softkey] →[Call Screen Softkey Function]
and configure one soft key (F1-F4) to “Snapshot”. When you are on a call,
you will be able to press the configured soft key to take a snapshot of
the other party. The snapshot will be saved in the following place:
[MENU]→[Office Tools]→[File Manager] →[screenshot]

Q. How do you
download an XML phone book to the GXV3140?

You will need an XML phonebook and your own TFTP/HTTP server.
Place the XML phonebook file under the root directory of the server.
Select [MENU]→[Phone Book]→[Options] →[Download] to configure the
phonebook download settings. Specify the download method (TFTP/HTTP),
enter the PC IP address in [Phone Book Download Server] and press Download
to download the phonebook.

Note: The filename of the XML phonebook must be phonebook.xml. If the
phonebook download method is HTTP and the server does not use the default
port 80. For [Phone Book Download Server], please enter “PC IP
address:Port]. For example,
192.168.80.8:8080

Q. How do I
search for a record in the phone book?

Select [MENU]→[PhoneBook]→[Search], and enter the name or part of the
name of the contact. The phonebook will show the contacts with the
matching name.

Figure：Searching for an entry in the
phone book

Q. Which
audio and video codecs are supported by the GXV3140?

The audio codecs supported by GXV3140 are PCMU、PCMA、G722、G723、G729、GSM； the
supported video codec is H264. In the web configuration interface, you can
configure your preferred codec. The Selected codec list is a list chosen
in preferred order.  The Available codec list is the list of
supported codecs.

Q. What is
the message application and what is it used for？

The short message is a method to transmit text messages between SIP
clients registered to the same server. This requires both the server and
the client to support the short message feature. Users can send messages
to other users on the same server, similar to text messaging between
mobile phones. When a new message is received, the LCD will notify the
user and a small notification icon  will appear on the screen.

Q. Why is it
not possible for the GXV3140 to send the message to a remote party such as
a cell phone?

This is because GXV3140 is a SIP client, the messages sent follow the
SIP protocol and these messages cannot be sent over the PSTN line.

Q. What is
the difference between a short message and a voice message?

The short message is an instant SIP message, the contents are sent via
text format. If you do not receive the message, it will not be saved by
the server or forwarded again.

A voice message consists of RTP packets and can be saved on the server.
When the caller cannot reach the callee, a connection is established with
the server and the voice message is recorded. The server will then notify
the callee that there is a voice message waiting and a connection will be
established to retrieve the message.

Q. Why is the
time display on the GXV3140 incorrect? How do I correct it?

The displayed time is dependent on the Network Time Protocol (NTP)
server and the time zone. The NTP server field determines the time that
will be displayed, by default it will display the time of the IPVideoTalk
server. The time zone determines the time to be displayed and the phone
can select the corresponding time zone based on your location. These can
be configured in [MENU]→[Settings]→[time].

If both the NTP server and the time zone settings are correct but the
time display is still incorrect, please reset the phone to the factory
default settings.

Q. Which
input method is supported on the GXV3140？

Currently, the GXV3140 supports the English alphabet (lowercase and
uppercase), numerical numbers and some common punctuation. You can use the
Tab button to toggle between the different input methods.

Q. What is
the web browser on the GXV3140？

The web browser application on the GXV3140 is a small built-in web
browser that allows you to browse the Internet without a PC. You can also
connect an external USB keyboard and mouse for easier operation of the
GXV3140.  When the web browser application is open, this icon  will appear on the upper left-hand corner
of the phone.

When there is an incoming call when you are browsing web pages, the web
browser will be minimized and the incoming call notice will display on the
screen. After the call, you can return to the previous web page that you
are browsing. Note: It may take a long time to load a web page containing
many links.

Q. How can
I visit a website using the GXV3140 web browser?

Open the GXV3140 web browser. Select [Options]→[URL], enter the URL in
the address bar and press the MENU key to submit. You can also connect a
USB keyboard and mouse for easier operation.

Q:
Why is the display in the web browser irregular?

The display may appear to be jammed up while browsing the web. This
could be caused by incorrect formatting on the web page.
Additionally, resizing the page may also cause this, because some
webpages use formatting and languages that do not support resizing.
Therefore, it is recommended to view the webpage in the original size.

Figure：Resizing the webpage will cause
issues in the display of the webpage

Q:
What is Internet Radio?

Internet Radio is an application that lets you stream various internet
radio services over the GXV3140.  The GXV3140 has around 5000
built-in radio stations, including stations from all over the world. These
radio stations are already grouped into categories.  You can select
the stations according to the location or the type of station. You can
also add the stations that you like into “My Favorites” for easier
management.

Q:In the
Internet Radio, how do I return to the previous menu?

In the Internet radio, you can press the left navigation button to
return to the previous menu. Press the right navigation button to access
the submenu and press the up and down navigation button to select
different radio. Press the MENU button to submit and connect to the radio.
You can also minimize the radio application by selecting
[Options]→[Minimize].

Q:
Why does the Internet Radio play audio through the speaker even
though I have headset plugged in?

You need to configure the phone to output the audio to the headset
channel. This is done by selecting [Options]→[Output→[Headset]  in
the Internet Radio application.

Q.    I cannot
connect to some radio stations. Why?

Most likely the Internet radio cannot connect to some stations because
the URL may be invalid or broken. This could also be caused by a network
issue. Perhaps the network bandwidth is too small, causing a timeout in
the radio application. Additionally, some network providers prohibit radio
stations. Please check with your network administrator on this issue.

Figure：Connection is disrupted on the
Internet radio

Figure：Error for invalid URL in the
Internet Radio

Q:
Can I add more stations to the Internet
Radio?

Yes, but the URL for the station must be valid on the Internet. Select
[MENU]→[Multimedia]→[Internet Radio] to load the Internet Radio
application. With “My Favorites” highlighted, select
[Options]→[Open]→[Open URL] and enter the station URL and save. The
station is saved to “My Favorites.”

Q: What
audio and video file formats are supported by the GXV3140?

The GXV3140 supports all the main audio formats: PM3, WMA, AVI, FLAC,
OGG. . It also supports most of the video formats: RMVB, RM, MP4, MPG,
3GP. The GXV3140 can play audio and video files from an external
peripheral, such as a SD card or USB flash drive.

Q:How do I
make the media player output the sound through the headset?

The headset is an independent channel and the audio would need to be
configured to switch to this channel manually. In media player, select
[Options]→[Output]→[Headset] to switch the output channel to the
headset.

Q:How do I
add more files to the playlist?

While in Media Player, select [Options]→[Open] →[Open File]/ [Open
Folder]/ [Open Playlist] to open the file or folder. You can open files
stored on the phone or an external device (such as USB flash drive or SD
card).

Note: There is limited memory on the phone; therefore the media files
on the external device will not be saved on it. After the device is
removed, you will not be able to play these files. However, the file link
may still be in the media player and will be cleared when you restart the
phone.

Q:I cannot
play a file in media player. Why?

This may occur as a result of another application using the sound
resource on the GXV3140. If you are listening to online music or internet
radio and a call comes in, the music will be stopped and the phone will
ring. After the call ends, the music will resume. If you are listening to
the Internet Radio, you cannot play media files. (See the figure
below):

Q:What
picture file format are supported by the GXV3140?

The GXV3140 supports almost all the main picture format types: jpg, gif
and png. If the picture is too big, it will be resized proportionally. You
can see the proportion on the upper right-hand corner of the LCD
screen.

Q:I cannot
open the picture file. Why?

If the picture file is corrupted or if it is not saved correctly, the
GXV3140 is not able to view the picture. Please see the figure below:

Q:What is
the online Photo Album?

This application allows you to upload your photos to digital photo
albums on a server. The GXV3140 supports three types of online Photo
Albums: Photobucket, Flickr and Phanfare. To use these services, you would
need an account. If you do not have an account, please register at the
corresponding website and use it to login. After logging in, you are able
to upload photos and delete photos.

You are also able to use the online Photo album with a PC. Note: the
photos stored on the online album can be viewed by other users on the
Internet.

Q:What is
the difference between the Internet Radio and the Online Music
application?

A valid account is needed to use the Online Music application. You can
register for the account on the LastFm Website (http://www.lastfm.com/) first. Select
[Options]→[Settings] in the Online Music application and enter the account
name and password to log into the account. After this is done, you may
choose the preferred music genre for the music. You do not need an account
for the Internet Radio application; it is exactly like a normal radio
where users may listen to the music once they are connected.

Q:What is
instant messenger (IM)?

The instant messenger is a tool that lets you chat with other people
online; these include Google Talk, MSN, QQ and Yahoo. When the instant
messenger application is launched, the little  icon is displayed on the upper
right-hand corner of the LCD screen. If the icon is blue, it means you are
logged in. If the icon is gray, it means that you are logged out. When the
icon is flickering between orange and blue, it means that you have
received a new instant message.

Q:How do I
use the instant messenger application?

You need an instant messenger account from one of the supported
providers.  You can register for an account at the corresponding
instant messenger site. In the LCD menu, select [MENU] →[Office
Tools]→[IM]→[Options] →[Accounts] → [Mange Accounts] →[Add]. Select the
instant messenger type, enter the corresponding login information and
save. The account should be logged in automatically.

Figure：Using IM to chat
online

After the account is logged in, you can use the “Tab” button to toggle
between the contact, account status and the conversation window. Toggle to
the contact tab and press the up and down arrows to navigate between the
contacts.  Press MENU to open up a new conversation window to start
the chat session. You can also operate the IM application using a USB
keyboard and mouse.

Toggle to the account status tab to select the status that you wish to
display to your contacts.  This is similar to an away/status message
on PC based IM services.

Toggle to the conversation window to chat with your contacts. To close
the current conversation window, select [Options] →[Close current tab]. To
close all conversation windows, select [Options] →[Close all tabs].

You can further manage your account and your contact through the
[Options] button.

Q: Why
can’t I log into the IM application?

Check if the account is active by selecting [MENU] →[Office
Tools]→[IM]→[Options] →[Accounts]. You should also make sure that the user
name and password are correct. Make sure that the network connection is
functional and that you are connected to the Internet.

Figure：IM Error message due to
incorrect login

Q: How do I
register multiple accounts for IM?

Add all of the preferred accounts to the IM application.  By
default, only the first active account will be displayed on the LCD
interface. If you wish to switch to other accounts, please disable all the
accounts before it. The phone will automatically switch to the first
active account and display it. If you wish to use other accounts before
it, please activate the account by selecting [Options] →[Accounts]

Q: How do I
configure the RSS news?

By default, the RSS news feed will update automatically. It will
refresh the page every 15 seconds and update the news content every 10
minutes. You are able to subscribe to the following categories: Top
Stories, World, Internal, Business, Sci/Tech, Popular, Sports and
Entertainment. The RSS configuration can be configured by selecting [MENU]
→[Office Tools]→[RSS News].

Q. How do I
configure the LCD settings on the GXV3140?

On the phone, select [MENU] →[Settings]→[Display] to configure the LCD
backlight brightness, LCD contrast, LCD Chroma Saturation and TV out.

If you want to adjust the LCD backlight brightness, please move the
cursor to this option and press the left and right buttons to select the
preferred brightness and save.

If you want to adjust the LCD contrast, please move the cursor to this
option and press the left and right buttons to select the preferred
contrast and save.

If you want to adjust the LCD chroma saturation, please move the cursor
to this option and press the left and right buttons to select the
preferred saturation and save.

Q. What is
the “Capture packet” application and what is it used for?

The Capture packet application captures traces files from the
phone.  You can use these files to monitor and diagnose the
phone.

By default, the Capture packet application is not disabled and can be
enabled when needed. Log in to the web interface and select [Maintenance]
→[Debug], press the “Start” button next to “Capture Trace.” To stop the
trace, press the “Stop” button. The captured packets will be stored
automatically in the phone’s memory. You can download the trace to your PC
by clicking on the “List” button next to “View trace”, and clicking on the
captured trace.

Q：How can I upgrade the firmware
on the GXV3140?

The GXV3140 supports 3 upgrade methods: TFTP, HTTP and HTTPS. You can
upgrade the firmware using a local or a remote server. By default, the
GXV3140 uses a remote server which upgrades the firmware during the boot
process

Figure：Firmware Upgrade
configuration

Follow these directions to upgrade using a remote server:

Set the [Upgrade Via] paramter to HTTP and enter fm.ipvideotalk.com/gs
in the Firmware Server Path field.  You should also set DHCP Option
66 Override Server to [No] and Automatically Upgrade mode to [Always check
upgrade at bootup]. Save your settings and restart the phone to upgrade
your firmware.

To upgrade using a local server, turn on your local server and place
the firmware in the root folder. Log into the GXV3140 web configuration
interface and select [Maintenance] → [Upgrade and
Provisioning]. Specify the upgrade method (TFTP, HTTP or HTTPS) and enter
the local PC IP address in [Firmware Server Path]. Save the settings and
reboot the phone.

You are also able to upgrade the phone through the LCD configuration
screen by selecting [MENU]→[Settings]→[Maintenance]. Specify the upgrade
method and upgrade server path. Save the settings and reboot the
phone.

Q：Why does the GXV3140 fail to
upgrade?

There are many factors that could cause the upgrade process to
fail.  Make sure that the firmware server path and upgrade method are
correct.  You should also make sure that the server is switched on.
Log into the web interface, and under [Maintenance] →
[Automatic Upgrade Rule], select [Always check upgrade at bootup]. Also,
set [DHCP Option 66 override server] to “No”, because this option may
cause the upgrade server path to be redirected to another location.

Q．How can I restart the
GXV3140？

You can do a soft or hard restart. There are two methods to soft
restart the unit. First, you can log into the web interface and click on
the Reboot button on the top right hand corner to restart the unit.
Secondly, you can select [MENU]→[Settings]→[Maintenance] →[Reboot] to
reboot the unit from the LCD menu. The only hard restart method is to
power cycle the unit.

Q：How do I restore the GXV3140 to
the factory default settings?

There are two ways to restore the GXV3140 to the factory default
settings:

1.     Through the LCD menu.
[MENU]→[Settings]→[Maintenance] →[Factory Reset].

2.     Through the web configuration interface.

Note: Performing a factory reset will restore all settings on the
device to their factory default values. Please make sure that you have
backed up all of the necessary configurations needed to connect to your
VoIP service provider BEFORE performing a factory reset.

Personalize

» How do I change
the displayed language?
» How do I
configure the softkeys (F1-F4) for my personal needs?
» How do I
configure the screensaver?
» Why does the LCD
switch off automatically after a period of time?
» How do I turn
off the LCD?
» How do I
configure the desktop background?
» If the LCD is
locked and I have forgotten the password, how can I unlock it?
» How do I
configure the GXV3140 to display holidays on the calendar?
» How do I
configure the settings for weather update?

Q. How do I
change the displayed language?

The displayed language can be selected through the LCD menu, by
selecting [MENU]→[Personalize]→[Language] and choose the language to
display. Currently, the GXV3140 comes with 11 languages; you can also
download other languages. The default display language is configured
according to your location.

In the web interface, the display language can also be selected.
Currently, only English and Chinese are supported.

Q. How do I
configure the softkeys (F1-F4) for my personal needs?

You can customize the functionality of the softkeys on the idle screen
and call screen by selecting [MENU]→[Personalize]→[Softkey].

The 10 softkey functions defined for the idle screen includes: Menu,
Switch Screen, More News, Headset, Enable DND, Call History, Phone Book,
Volume Up, Volume Down and Camera Off.

The 11 softkey functions defined for the call screen includes: Mute,
Camera Off, Hold, End, Transfer, Conference, Enable DND, Reject, Volume
Up, Volume Down, Start Video, Headset and Snapshot.

Q. How do I
configure the screensaver?

The screensaver can be configured on the phone by selecting
[MENU]→[Personalize]→[Screen Saver] and configuring the picture folder
used for the screensaver slideshow. You can choose to use the default
folder or you can select one from an external device. If an external
picture folder is used, the screensaver cannot be displayed when the
device is removed.

The Interval configured in this setting controls the time between each
consecutive picture in the picture slideshow screensaver. The default
Interval time is 10 seconds. The “Time out” configured in this setting
determines the idle time needed to trigger the screensaver. The default
“Time out” time is 5 minutes and can be modified from 0~1440.  If the
“Time out” time is set to 0, the screensaver is disabled.

Q. Why does
the LCD switch off automatically after a period of time?

When the phone is idle for a period of time, the GXV3140 turns off the
LCD screen by default. If the screensaver is configured, the screensaver
will activate before the LCD is powered off. Powering off the LCD enables
standby mode on the phone and saves power.

You can also configure the idle time needed to the LCD to power off by
select [MENU]→[Personalize]→[Screen Saver] →[LCD Auto Power Off Time]. The
default value is 15 minutes, the user can select a value from 0~1440 and
save. If the configured LCD auto power off time is 0, the LCD will not
power off.

Q: How do I
turn off the LCD?

The LCD can be turned off by selecting [MENU]→[Settings]→[Maintenance]
→[Factory Functions] →[Turn Off LCD]. By turning off the LCD, the device
will enter standby mode to save power.

Q: How do I
configure the desktop background?

You can personalize the desktop background by selecting
[MENU]→[Personalize]→[Screen Saver] →[Desktop Background]. You can choose
from Pattern 1, Pattern 2 or Pattern 3 or selecting a picture. If you
select a picture file from an external device, if the device is removed,
the desktop background cannot be displayed. In this case, please remember
to copy the file to the phone memory first before configuring the desktop
background.

Q:  If
the LCD is locked and I have forgotten the password, how can I unlock
it?

By default, the LCD does not have a lock configured. If you have
configured the LCD lock and forgotten the user name and password, you will
have to perform a factory reset to clear the lock.  Log into the web
interface, select [Maintenance]→[Upgrade and Provisioning]→[Factory Reset]
→[Reset]. After the factory reset, you can also reconfigure the LCD lock
password by selecting [MENU]→[Personalize]→[My Profile]. It is recommended
not to lock the LCD screen unless necessary.

If you cannot log into the web configuration interface because you do
not know the phone’s IP address, then you will need to connect the phone
and a PC to the same hub.  You can then use a network sniffer tool
such as Wireshark/Ethereal on your PC to capture traffic on the network.
You can now obtain the phone’s IP address by searching for the
corresponding MAC address (found on the back of the phone) in your sniffer
(found on the back of the phone).

Q. How do I
configure the GXV3140 to display holidays on the calendar?

The holiday displayed on the LCD is determined by your location. If you
need to configure the phone to show holidays from other countries, please
select [MENU]→[Office Tools]→[Calendar] →[Options] →[Settings]. You can
select holidays to display for up to three countries. Currently, there are
seven countries/locations available for selection.

Q. How do I
configure the settings for weather update?

The phone will display weather updates according to your location. You
can also configure the phone to display weather updates from other
locations. Select [MENU]→[Office Tools]→[Weather Update] and enter the
city code in City（Zip Code）. Every city has its corresponding
international city code; the phone will provide the local weather update
based on this code. The “Refresh interval” parameter allows you to set the
time duration to refresh and the “Units” to the display unit
preferred.

Note: For cities outside of the United States, please locate the
corresponding international city code on Yahoo Weather
(http://weather.yahoo.com/). Search for the city where you are located,
and use the 8 digit city code (located in the web browser address bar as
part of the web URL) to configure the phone.

External Devices

» How do I copy or
move files on the GXV3140?
» How do I take a
screenshot of the LCD screen?
» How can I
connect multiple USB devices if the phone only has 1 USB port?
» What headsets
are supported by the GXV3140?
» How does the
headset work on the GXV3140?
» How do I use an
SD card with the GXV3140?
» How do I
configure the camera?
» Why is there no
video?
»
Why is there no audio coming out from the speaker?
» Why is there no
sound coming out from the handset?
» How do I use
the PC port on the GXV3140 for switching purposes?
» How can I use
an external display to view the GXV3140 screen?
» What does each
of the LCD icons represent?

Q. How do I
copy or move files on the GXV3140?

Users can copy files from the GXV3140 to external device, and vice
versa.

To copy the file from an external device to the phone, make sure the
external device is connected. On the phone, select [MENU] →[Office
Tools]→[File Manager] →[sda1] and choose the file that you wish to copy.
Press [Options] →[Copy] →[Up Level] →[ringtone] →[Options] →[Paste] to
copy the file from the external device to the ringtone folder on the
phone.

To copy the file from the phone to the external device, make sure that
the external device is connected. On the phone, select [MENU] →[Office
Tools]→[File Manager] →[ringtone]/[screenshot] and choose the file you
wish to copy. Navigate to the folder you wish to copy to and select
[Options] →[Paste] to copy the file to the external device.

Note: The file copy process must be done completely under File Manager.
If you have copied the file and exit the file manager application, you
will not be able to paste the copied file the next time you return to File
Manager.

Q. How do I
take a screenshot of the LCD screen？

A screenshot of the LCD screen can be taken by connecting a USB
keyboard to the GXV3140.  Navigate to the screen you wish to take a
screenshot of and press Ctrl+Alt+Enter. The phone will save the LCD
screenshot to the [screenshot] folder under File Manager. This can be
accessed by selecting [MENU] →[Office Tools]→[File Manager] →[screenshot],
and the users can choose to view or copy the screenshots to an external
device. The size of the screenshot is the same size as the LCD screen (480
x 272 pixels).

Q. How can I
connect multiple USB devices if the phone only has 1 USB
port?

If you wish to connect multiple USB devices to your GXV3140 then you
will need a USB HUB that will provide several USB ports. This way, you are
able to connect the USB mouse, keyboard, and other devices such as USB
flash drives simultaneously.

When an external USB device is connected, the icon would appear on the
upper right-hand corner of the LCD screen. The icon for USB flash drives
is ；the icon for a USB mouse is and the icon for a USB keyboard is .  Users can connect multiple USB
devices such as USB keyboard and mouse for easier operation of the
GXV3140. The USB keyboard makes entering web URLs, Instant Messanging, and
sending text messages more efficient. The USB mouse makes navigation
easier. You can also use an external USB drive for file transferring,
playback of audio files in media player or browsing pictures using file
manager.

Note: When connecting both the USB keyboard and mouse, the user would
need to connect the mouse before the keyboard.

Q. What
headsets are supported by the GXV3140?

The GXV3140 supports 3.5mm headsets and supports most 3.5mm headset
outputs. It is recommended to use headsets that are tested to be
interoperable by Grandstream, for example the  iphone headset.
Additionally, you can also use a 2.5mm headset and connect it to the
GXV3140 through the headset dongle/adapter provided.

Q. How does
the headset work on the GXV3140?

When the headset is connected to the phone there is a small headset
icon  displayed on the upper left-hand
corner of the LCD screen. When the headset is being used for audio out,
the icon will become green .  The headset output for calls,
media player and internet radio is independent and uses different
channels. You will need to manually switch to the headset in each
application. For example, when there is an incoming call when you are
listening to the Internet radio using the headset, the ringtone will be
played using the speaker. When the call is answered off-hook, the audio
will use the speaker channel. You can switch to the headset after
establishing the call, if the headset is disconnected, the call will
end.

Q. How do I
use an SD card with the GXV3140?

The GXV3140 supports most SD card types. Facing the phone, insert the
SD card with the chip facing up into the slot on the right side of the
phone. Slowly push in the SD card until you hear a clicking noise. On the
upper left-hand side of the LCD, you will see a small SD card icon .

Q. How do I
configure the camera?

The camera can be configured on the phone by selecting
[MENU]→[Settings]→[Camera]. You can configure the color mode, white
balance, flicker control and lens correction on this screen. For color
mode configuration, both color mode and monochrome mode are supported. For
White Balance, you can configure it to Auto or Fixed. It is recommended to
set the White Balance to “Auto” so that the GXV3140 will adjust
dynamically to the environment changes. For Flicker Control, you can
configure it to Auto, 60hz or 50hz. If you are unsure of the setting, it
is recommended to use Auto mode. The Lens Correction configuration
determines whether or not the GXV3140 will adjust the lens automatically
with changes in the distance of the object.

Q. Why is
there no video？

First, please check if the video is disabled during the call on both
parties. Secondly, please check the angle of the camera on the phone. If
the camera lens is adjusted to the highest angle, the video will be
disabled. Lastly, video calls may be disabled in the web interface. Log
into the web configuration interface and check the configuration for
[Account] →[Codec Settings]→[Enable Video]. If this is set to “Yes”, video
is enabled when making calls. If it is set to “No”, video is disabled
during calls.

Q. Why is
there no audio coming out from the speaker?

This may be because the volume is adjusted to the lowest level. You can
adjust the speaker volume level by using the up and down keys.

Note: There are three types of volume levels.

1.     The ring volume when the phone is idle.

2.     The speaker volume when the speaker is used
to make/receive calls.

3.     The handset volume when the handset is used
to make/receive calls.

Idle: Volume is set to level7

Speaker: Volume is set to level 8

Handset：Volume is set to level 9

Q. Why is
there no sound coming out from the handset?

Make sure that the phone has audio using the speakerphone. If there is
no problem with the speaker, there could be a problem with the handset.
Please check that the handset is connected to the Handset port on the back
of the phone.  Additionally, please check the volume level for the
handset. You can press the up and down buttons on the phone to adjust the
volume level.

Q. How do
I use the PC port on the GXV3140 for switching purposes?

The GXV3140 PC port allows the device to be used as a switch.
After installing the GXV3140, connect a PC or another phone to the
GXV3140 PC port to connect to the Internet. This way you can connect the
PC and other devices to the network without a router or a switch.

Q. How can
I use an external display to view the GXV3140 screen?

You can use a TV for the display of the GXV3140 by connecting the audio
and video jacks on the right side of the GXV3140 to your external display.
Select the aspect ratio of your TV and press the submit button.  The
display will be switched over to the TV.

Note: TV out is disabled in the default factory settings. If TV out is
configured, the LCD display will be switched to the external display and
nothing will be displayed on the GXV3140’s LCD screen. Therefore, if you
have configured TV out and wish to switch back to the LCD screen, you
should reboot the phone or login to the web configuration interface and
disable TV out.

Q. What
does each of the LCD icons represent?

Please see the figure below for the definition of the LCD icon:

Table：LCD Icon Definition

Type

Icon

Definition

Note

Network

Connected to the network

Failed to connect to the network, the icon will flicker between
yellow and gray.

Line 1 Status

Line 1 is registered

Line 1 is not registered

The Account and line status are separate. Line status will only
show busy or idle.

Line 1 is busy

If Line 1 is in a call

Line 2 Status

Line 2 is registered

Line 2 is not registered

Line 2 is busy

If Line 2 is in a call

Line 3 Status

Line 3 is registered

Line 3 is not registered

Line 3 is busy

If Line 3 is in a call

Call related

Account 1 Auto Answer

Account 2 Auto Answer

Account 3 Auto Answer

Account 1 Call Forward

If configured to forward calls: unconditional forward, forward
when busy or forward on no answer

Account 2 Call Forward

Account 3 Call Forward

Call Volume

Volume setting, ranges from 0-9. The nine icons represent
different volume levels.

…

Ring Volume

Ring volume, ranges from 0-9

….

Phone Status

Camera disabled.

Do-Not-Disturb (DND)

Missed Call. If there is a new missed call, the icon will
flicker.

Mute

Screen Layout Icon

First Desktop（Small
Layout）

The Small layout can be selected in the Personalize/Screen Layout
menu.

The Big layout can be selected in the Personalize/Screen Layout
menu.

Second Desktop（Small
Layout）

First Desktop（Big
Layout）

Second Desktop（Big
Layout）

Third Desktop（Big
Layout）

Audio Output

The headset is in use and is off hook.

The headset is plugged in.

The phone is on speaker.

The handset is off hook.

IM

IM is not logged in

The icon is displayed at the right hand-side of the status
bar.

IM is logging in; the icon will flicker between blue and
gray.

There is a new message on IM. The icon will flicker between blue
and yellow.

Applications

Text message. The icon will flicker if there is a new unread text
message.

Alarm clock

Media（music/video）Player

The icon is displayed at the right hand-side of the status bar.

Internet radio

The icon is displayed at the right hand-side of the status bar.

Web browser

The icon is displayed at the right hand-side of the status bar.

External devices

SD card

USB flash drive.

USB keyboard

USB mouse

Calls

» How many audio
channels does the GXV3140 support?
» How do I make a
call using the GXV3140?
» What happens if
I press the wrong number when dialing and wish to go back to change
it?
»
How do I redial a number on the GXV3140?
» How do I answer
an incoming call?
» How do I select
from multiple incoming calls?
» How do I reject
a call?
» How do I switch
the audio channel in the middle of the call?
» How do I switch
between the accounts used for the corresponding lines?
» Why do I have
an error every time I dial out using the GXV3140?
» How do I set up
the dial plan?
» How do I make
another call if I already have one call?
» Why is there no
ringback tone?
» How do I adjust
the ring and voice volume for the GXV3140?
» I can make
outgoing calls but cannot receive incoming calls. Why?
» How do I call a
remote party using their IP address?
» Why did my
Direct IP call fail?
» Can another
party call my phone using the IP address after I disable the Direct IP
Call feature?
» Why can’t I
hear audio or see the video feed when a call comes in?
» How do I
transfer a call on the GXV3140?
» How do I
establish a three-way conference using the GXV3140?
» Why does the
three-way conference end when the initiating party hangs up?
» What is call
hold? How do you put a call on hold and retrieve it?
» How do I turn
off the camera during calls?
» The other party
can hear me but I cannot hear him/her. Why?
» I am having
trouble hanging up the current call? What is happening?

Q. How many
audio channels does the GXV3140 support?

Both the handset and speakerphone support audio output. Most 3rd party
headsets can be paired with the phone as well.

Q. How do I
make a call using the GXV3140?

You can make calls using the GXV3140 with different
methods:

①    Handset Mode: Pick up the handset and the phone
will display a call window. Enter the callee number and press the / /”Send” softkey to establish a
call.

②    Offhook Mode: Press the  button and the phone will
display a call window. Enter the callee number and press the / /”Send” softkey to establish a
call.

③    Headset Mode: When the user connects a headset to
the phone, a “headset” softkey will appear on the idle screen (By default,
it is the F4 button). Press the “Headset” button to access the call
window.  Enter the callee number and press the / /”Send” softkey to establish a
call.

④    Press the Line  to display the Line
selection window. Press F1-F3 to select the corresponding Line/Account and
the call window will come up. Enter the callee number and press the / /”Send” softkey to establish a
call. This is similar to on-hook dialing and uses the speaker as the audio
channel.

⑤    Onhook dialing: Dial your number while on the idle
screen to open the call window will appear. After dialing, press the / /”Send” softkey to establish
the call. The speakerphone will be used as the audio channel and Account 1
will be used to establish the call.

Q. What
happens if I press the wrong number when dialing and wish to go back to
change it?

If you press the wrong button when dialing out, you can easily correct
this by using the “Backspace” softkey on the GXV3140 call window. Press
the “Backspace” button as many times as needed to delete the wrong digits
and continue. This takes away the need to hang up and start dialing
again.

Q. How do I
redial a number on the GXV3140?

The GXV3140 lets you call the previously dialed number with the touch
of 1 button.  On the idle screen, press the  button or the  button to redial. If you are not
on the idle screen, you can press the  button to reach the call
screen and press the “Redial” softkey here. Please make note that the
number redialed will use the same account that it was last dialed on. If
the last number dialed is a wrong number, the redialed number will also
call out to this wrong number.

Q. How do I
answer an incoming call?

When an incoming call comes in, the phone will ring and the caller ID
will be displayed on the call screen. At this moment, you have the
following methods to answer the call:

(1)   Pick up the handset and establish the call
directly.

(2)   Press the speaker  button and use the
speaker to answer the call

(3)   Press the “Accept” softkey to use the speaker channel
for the audio.

(4)   When the headset is connected to the phone, the
“Headset” softkey can be used to answer the call. Calls will use the
headset as the audio output channel.

Q: How do I
select from multiple incoming calls?

If two or three calls come in simultaneously, the LCD will only display
information for the latest call. If you pick up the call using the normal
procedure, you will answer the latest call. If you wish to pick up the
other calls first, please follow the steps below:

(1)   Press the Line button to display the Line Selection
window, the corresponding caller information will be displayed.

(2)   Press the F1-F3 buttons to select the call. The call
will be answered using speaker mode.

Q: How do I
reject a call?

If you are busy and wish to reject a call, you can press the “Reject”
softkey on the incoming call window to reject the call. The IPVideoTalk
server will transfer the call to the voicemail box. The caller can then
follow the voice prompt to leave a voice or video message. The message
will be saved on the IPvideoTalk server and can be retrieved at anytime.
If you do not wish to receive any calls, you can enable the Do-Not-Disturb
(DND) feature on the GXV3140. For more information, please read the
instructions on [Call Features] regarding DND.

Q: How do I
switch the audio channel in the middle of the call?

The GXV3140 supports switching of audio channels
(handset/speaker/headset) in the middle of calls. If you are using the
handset, press the “Headset” softkey on the screen to switch to the
headset channel, or press the  button to switch to the
speaker channel. Please make note that the operation for switching to the
same channel cannot occur twice. For example, if you press the  button once, it would
switch to the channel and if you press  again, the call will
end.

Q: How do I
switch between the accounts used for the corresponding lines?

If you have three different registered accounts on the GXV3140 then the
three lines correspond to those accounts. For example, Account 1 will use
Line 1 by default. Follow these steps if you wish to call out with a
different account on the same line,

(1)   Press the Line  button to access the Line
Selection window.

(2)   Select an “Idle” line. You will enter the call screen
and hear the dial tone.

(3)   Press the Line  button repeatedly to
switch between the three accounts. On the LCD, you will see that the
account name will change when you switch accounts. The switching of
accounts must be done prior to dialing. Once the dialing action starts,
the account used for dialing is fixed and cannot be changed by pressing
the Line  button.

Q: Why do
I have an error every time I dial out using the GXV3140?

Make sure that you are using the right account as each account has its
own dial plan. You are violating the rules of the dial plan if the message
“The number you dialed doesn’t match dial plan” is displayed on the
LCD.

By default, the IPVideoTalk account has the following dial plan:

(1)   Number 0;

(2)   Any seven digit number with prefix of “8”, for example
”8100135”;

(3)   Any eight digit number with prefix of “98”, for example
”98123456”;

(4)   Any two digit number with prefix of “*”, for example
”*26”;

Q: How do
I set up the dial plan?

The dial-plan will restrict the number dialed. You are able to restrict
the number dialed out by a particular account. (For example, restrict the
phone to call out to a set of numbers with a certain prefix or a set of
numbers with fixed digits). The three accounts registered on the GXV3140
have its own independent dial plan. To configure/modify the dial plan, the
user would need to access the web configuration interface of the GXV3140.
In the web interface, select [Account]->[Call Settings] and modify the
“Dial Plan”. The rules for dial plan are as follows;

(1)Accepted Digits:

①1,2,3,4,5,6,7,8,9,*,#;

②x – any digit from 0-9;

③xx – any two digits from 0-9;

④^ - exclude;

⑤[1-5] – any digit from 1 to 6;

⑥[147] – any digit from 1, 4 or 7;

(2)<2=011> - replace digit 2 with 011 when dialing;

(3) Example 1: {[369]11 | 1617xxxxxxx}

Allow 311, 611, and 911 or any 10 digit numbers with leading
digits 1617

Example 2: {^1900x+ | <=1617>xxxxxxx}

Block any number of leading digits 1900 or add prefix 1617
for any dialed 7 digit numbers.

(4)   Default: Outgoing – {x+}: Allow any length
of numbers.

Q: How do
I make another call if I am already in the middle of a call?

If you are in the middle of another call and wish to make a new call to
another number, please do the following:

(1)   In the call window, press the Line button . The current call will be
placed on hold and the window will display the current state of all the
lines. Press F1-F3 to select an “idle” line.

(2)   When you hear the dial tone, press the Line button  repeatedly to toggle
between the accounts. After the account is selected, dial the number.

(3)   Press the  button/ button/”Send” soft key to send
the call and wait for the other party to respond.

Q: Why is
there no ring back tone?

Sometimes users would encounter this situation: after dialing the LCD
displays shows that the call is connecting but you cannot hear the ring
back tone. This can be caused by several factors:

(1)   The network that the phone is in is not functional, and
cannot send out the request to the server correctly. Please check the
network settings in this case. For example, check if the network cable is
securely connected and if there is a problem with the router.

(2)   The callee is not connected to the network. If you are
using the IPVideoTalk server, please do not hang up. The server will
transfer the call to the voice/video mail box and you can leave a message
for the callee. When the callee connects back to the server, a
notification will be sent out to the callee to retrieve the message.

(3)   The server registered is not functional and ignores all
the requests by the phone. Please contact the service provider for more
assistance in this case.

Q: How do
I adjust the ring volume and the voice volume for the
GXV3140?

There are 9 levels to the GXV3140 volume. The user can adjust the ring
volume and call volume according to the environment or personal
preference. The GXV3140 is able to adjust the volume quickly using the
methods described below.

(1)  Ring volume: Press the up/down navigation keys to adjust the
ring volume when the phone is idle. You will see that the volume level
icon  will be displayed on the LCD.

(2)  Voice volume: The voice volume must be adjusted during the
call or during dialing. Press the up/down navigation keys to adjust this
and you will see the call volume icon  displayed on the LCD.

The three audio channels (handset, headset and speaker) supported by
the GXV3140 are independent of each other. Adjusting the volume for the
handset channel will not affect the headset channel. Please note that the
voice volume adjusted is specific to the voice volume heard and not the
voice volume sent over to the other party.

Q: I can
make outgoing calls but cannot receive incoming calls. Why?

This situation could occur if you have the Do-Not-Disturb (DND) or Call
forward unconditionally setup on the GXV3140.

Please follow the steps below to check if these features are
enabled:

(1)  Check if the phone has DND enabled: On the LCD screen, check
if the DND icon  appears.

(2)  Check if the phone has Call forward enabled: On the LCD
screen, check if the Call Forward icon appears. If account one has Call
forward enabled, the icon  will appear. (Account 2
and 3 will have these corresponding icons: , )

Q: How do
I call a remote party using the IP address?

The GXV3140 supports direct IP call. The two parties are able to call
each other directly without registering to any SIP server, you would only
need to know the IP address of the other party.

The steps to use Direct IP call are as follows:

(1)   Through the LCD, select [MENU] -> [Office
Tools]->[Direct IP Call]

(2)   Enter the IP address for the remote party. For “.”,
please press the  button. For “:”, please press the  button.

(3)   After entering the IP address, press the “Send”
softkey. The default button for “Send” softkey is F3.

Q: Why did
Direct IP call fail?

When using the Direct IP call, there could be situations where you
cannot reach the other party or when you hear a busy tone. This could be
caused by both the caller and callee configuration setting and the default
setting should be modified.

Caller configuration: The first account and line is used when calling
out using Direct IP call. In the first account and by default, the NAT
detection is enabled on the first account. This setting would influence
the Direct IP call; therefore, it is necessary to disable this feature
before you can use the Direct IP call.

Callee configuration: By default, the destination port used for Direct
IP calling is 5060. However, the default SIP port setting on the GXV3140
is to enable “Use Random port”. Therefore, we must set “Use Random Port”
to “No” in the web configuration interface and use the default port
5060.

Q: After
Direct IP call is disabled, can other party call my phone using the IP
address?

Yes, the disable direct IP call function on the GXV3140 will disable
the phone from calling out to an IP address. However, it can still receive
all other calls, including direct IP call from other parties. If you wish
to disable Direct IP call to your phone, please configure the phone to use
random ports. This way, the caller is not able to reach your phone because
it does not know which port the phone is using.

Q: When a
call comes in, I am not able to hear the audio or see the video.
Why?

Normally, this situation would occur when your phone is connected to
the Internet through a router. The phone and the other peripherals on the
local network shares the same public IP address, therefore the packets may
not be routed to the correct device. Generally speaking, the GXV3140
solves this problem by integrating this with the IPVideoTalk server for
automatic NAT detection and NAT traversal. However, if this problem still
occurs, please check the following:

(1)   Log into the web configuration interface of the
GXV3140. Under [Advanced Settings], configure the “STUN Server” to a fully
functional STUN server. The default STUN server used is
“stun.ipvideotalk.com”.

(2)   Select the corresponding [Account] page and under
[Network settings], configure the [NAT Traversal] to AUTO. Save and reboot
the phone for changes to take place.

(3)   If the “AUTO” NAT detection does not work, please
change the [NAT Traversal] to STUN. Save and reboot the phone for changes
to take place.

The above settings are applicable to other servers other than
IPVideoTalk. However, if the detected NAT type is symmetrical Nat, please
enable the UPNP function on the router.

Q: How do
I transfer a call on the GXV3140?

When A receives a call from B that is for C, A can transfer the call to
C so that B does not have to dial the number again. There are two methods
for call transfers on the GXV3140:

(1)   Blind transfer: A is able to transfer the call from B
directly to C using blind transfer.

①    Press the line button  and the call transfer
window will appear on the LCD screen.

②    Enter the number for B and submit using the button / button/”Send” softkey to
complete the call transfer.

③    Hang up the phone.

(2)   Attended Transfer: For attended transfer, A will
transfer to the call to C with a short announcement before the transfer.

①    Press the Line button and the line selection window
will appear

②    Press F1-F3 softkey to select an “idle” line, the
call window will appear and you will hear the dial tone.

③    Press the Line button  repeatedly to choose the
correct account. Enter B’s number and press the  button/ button/”Send” softkey and wait
for the other party’s response.

④    After B answers the call, press the Transfer button and the Call Transfer screen
will appear on the LCD.

⑤    Press the Line button , and select the corresponding
line in the line selection window by pressing F1-F3. Select the line on
hold to transfer this call.

⑥    Hang up after the call is transferred.

Q: How do
I establish a three-way conference using the GXV3140?

Three-way conference is a way to use the one party as the bridge to
merge the two conversations into one. If you are already in a call with A
and wish to invite B into the conversation, you can establish the
three-way conference using the following method:

(1)   Press the Line button  and the Line selection
button will pop up.

(2)   Press F1-F3 softkey to choose an idle line. The call
window will appear and you will hear the dial-tone.

(3)   Press the Line button  repeatedly until you
toggle to the correct account. Enter the number for caller B and press the  button/ button /”Send” softkey and wait
for the response.

(4)   After B picks up the call, press the conference button , the three way conference
window will appear on the LCD.

(5)   Press the Line button , and select the corresponding
line in the line selection window by pressing F1-F3. Select the line on
hold to establish the three-way conference.

.

Q: Why
does the three-way conference end when conference establisher hangs up and
the other two parties cannot continue the conversation?

Out of the three parties that participate in the three-way conference,
the conference establisher is the one that brings the remaining two
parties together. If the conference establisher hangs up, the conference
will no longer remain and the other two parties will not be able to
continue the conversation.

If one of the other two parties hangs up, it will not influence the
call between the call establisher and the remaining party. This would just
mean a reverting back from a three-way conference to a normal call.

Q: What is
call hold? How do you put call on hold and retrieve the call on
hold?

Sometimes the users would like to put the call on hold and resume the
call later without disconnecting the call. This can be achieved by
pressing the  button to put the call on
hold. When this button is pressed, the call will be placed on hold and
both parties are not able to see or hear each other. The user can resume
the call by pressing the “Resume” softkey to return to the call.

Q: How do
I turn off the camera during the call?

During the call, if you do not wish the other party to see you on the
phone, you have two options:

(1)Press the “Camera Off” softkey in the call
screen. This would disable sending video over to the other party, but the
phone can still receive video from the other party. If you wish to enable
the video again, press the “Camera On’ softkey. This method can only be
done after the call is established.

(2)Slide the wheel for the camera at the back of the phone until you
see a small white icon for “Camera Disabled”. This would disable sending
video over to the other party, but the phone can still receive video from
the other party. If you have disabled the camera before the call, the
“Camera Disabled” icon  will appear on the LCD
idle screen. The camera will be disabled as long as the camera is in this
position.

Q: The
other party can hear me but I cannot hear him/her. Why?

When this situation occurs, please check if the handset is securely
connected. If it is not, please reconnect it.

It could also be caused by the following:

(1)The other party may have pressed the “Mute” softkey and placed the
call on mute. Please tell the other party to check if the Mute icon  appears on the screen. If
so, press the ‘Unmute” softkey to cancel the mute function.

(2)If your phone is connected to the Internet through a router, this
can be caused by the NAT traversal issue. Please refer to the NAT
Traversal FAQs for more details.

Q: Why
can’t I hang up the current call?

If you are using the handset, please ensure that the handset hangs up
properly. In the LCD screen, the icon for the handset should not be green . Also, if you have call on
hold, please hang up after retrieving the call. This ensures that the
system acknowledges this and does not keep the connection of the call on
hold.

Call Features

» What is the
Do-Not-Disturb (DND) feature and what is it used for?
» How do I
enable/disable the DND feature?
» What is Call
Waiting? How is it configured?
» What is Call
Forwarding? How many types of Call Forwarding are there?
» How do I
configure call forwarding? Could there be a possibility of conflict
between the 3 accounts?
» What is
“Paging”? What is the different between “Paging” and “Dialing”?
» What is the
difference between the “Enable” and “Paging/Intercom” configuration for
Auto Answer?

Q: What is
Do-Not-Disturb (DND) feature and what is it used for?

The Do-Not-Disturb feature can be used when the user is busy to refuse
an incoming call. When this feature is enabled, the IPVideoTalk server
will automatically transfer to call to your voicemail box, so that the
remote party can leave a message if needed.

The DND feature is only specific to your phone; you are still able to
make any outgoing calls to other users.

Q: How do I
enable/disable the DND feature?

By default, the DND feature is disabled on the GXV3140. You can enable
this feature through the LCD screen:

(1)Press the “Menu” softkey on the GXV3140;

(2)Use the navigation buttons, toggle to “Call Feature” and select it
by pressing the “Select” softkey.

(3)In the “Call features” menu, there are two tabs: “Call Forwarding”
and “Other Features”. Use the right navigation key to toggle to the “Other
Features” page.

(4)Navigate to “Do Not Disturb” using the navigation buttons and select
“Enable”.

(5)Press the “Save” softkey to save the setting. After the user enables
the DND feature, the DND icon  will appear on the LCD
screen.

When you need to disable the DND feature, simply select the “Disable’
option in Step 4. After DND is disabled, the  icon will disappear. When
the DND feature on the GXV3140 is enabled, it takes effect on all the
accounts and not on one particular account.

Q: What is
call waiting? How is it configured?

When call waiting is enabled, the new incoming call will be placed on
hold when the user is already engaged in a call. The notification for the
new incoming call will be displayed on the LCD screen, and the user can
hear a weak beeping sound notifying the user that there is a new incoming
call.

Call waiting feature is enabled by default, the user can also modify
this by selecting [Menu]—[Call Features]—[Other Features] and
enabling/disabling Call Waiting. If you choose to disable it, other users
will not be able to call in when the line is busy.

If you prefer not to have the beeping notification tone for call
waiting, you can disable the tone through [Menu]—[Call Features]—[Other
Features]-[Call waiting tone]. After the call waiting tone is disabled,
only the notification for new incoming call will be displayed on the LCD.

Q: What is
call forwarding? How many types of call forwarding are there?

Call Forwarding allows the user to configure a number to forward to
when the incoming call comes in and the user is unable to answer the call.
There are three types of call forwarding to suit individual needs;

(1)   Forward unconditionally: All the calls will be
forwarded to the configured number. The phone will not ring and notify the
user that there is an incoming call.

(2)   Forward on busy: If the user is in a call, the incoming
call will be transferred to the configured number. If the user is not in a
call, the new incoming call will ring on the phone.

(3)   Forward on no answer: If an incoming call comes in and
it is not answered within a time frame (by default, it is set to 20
seconds), the call will be forwarded to the configured number.

Please select the call forwarding type according to your needs so that
the calls will be answered appropriately.

Q: How do I
configure call forwarding? Could there be a possibility of conflict
between the 3 accounts?

The Call forwarding configuration is specific to the individual
account, there is no conflict between the 3 accounts.

You can configure Call Forwarding by selecting [Menu]—[Call
Features]—[Call Forwarding] and configure the appropriate accounts in this
setting.

(4)   For call forward unconditionally, enter the extension
number to forward to in “All To”.

(5)   For call forward on busy, enter the extension number to
forward to in “Busy To”.

(6)   For call forward on no answer, enter the extension
number to forward to in “No Answer To”. If you wish to change the timeout
period, select “Timeout(s)” and enter the preferred value in seconds.

(7)   Save the settings. After configuring, the GXV3140 “Call
forward” icon will appear on the LCD. For example, if call forwarding is
configured on account 2, the icon  will show.

If you have configured all three types of call forwarding on the same
account, the active one will be the one with the highest priority (forward
unconditionally). If call forward unconditionally is not configured, the
other two types of forwarding will still work independently.

Q: What is
“Paging”? What is the different between “Paging” and
“Dialing”?

If you wish to configure the system so that the other party will be
able to answer the call automatically, you would need to use the “Paging”
feature on the GXV3140. By default, the calling method used for normal
calls are in “Dialing” mode, the user is able to switch to the “Paging”
mode by pressing the round OK button on the phone.

However, to implement the auto answer feature, you would need to
configure the following on the remote party:

(1)On the GXV3140 LCD screen, select [MENU]->[Call Features]

(2)In the “Call Features” page, there are two tabs: “Call Forwarding”
and “Other Features”. Use the right navigation button to toggle to the
“Other Features” tab.

(3)Select the correct account and select “Paging/Intercom” in [Auto
Answer].

(4) Save the settings by pressing the “Save” sofkey. After this is
configured, the Auto answer icon  will appear on the LCD
screen.

Q: What is
the difference between the “Enable” and “Paging/Intercom” configuration
for Auto Answer?

Auto Answer allows the automatic answer of the calls, and the user does
not need to pick up the phone manually. Auto Answer can be configured by
selecting [Menu]—[Call Feautres]—[Other Features]. Under Auto answer,
there are three options: “Enable”, “Paging/Intercom” and “Disable”. The
phone is able to answer calls automatically when “Enable” and
“Paging/Intercom” is selected. With the call feature enabled, the auto
answer icon  will appear on the LCD
screen. With “Enable” selected, all incoming calls will be answered
automatically. However, with “Paging/Intercom”, only those calls dialed
out using “Paging” mode will be answered automatically. The calls made
using the “Dialing” mode will not be answered automatically and the phone
will ring.

Voice & Video Mail

» What is a
Voice/Video Mail?
» When will I be
forwarded to the voice mailbox and how do I leave a message for the
callee?
» How can I leave
a voice message instead of a video message?
» How do I access
the voicemail box using the GXV3140?
» Why can’t I
access the voicemail system after pressing the voicemail button?
» Will my
voicemail messages be lost if my phone is not connected to the
server?

Q: What is a
Voice/Video Mail?

The users registered to the IPvideoTalk server will have a voice
mailbox and a video mailbox. When the user is busy, rejects the call or
when the user is not available to pick up the call, the system would
forward the caller to the mail box. The user can retrieve the messages any
time by connecting to the mail box. They will not miss any important
messages this way.

Q: When will I
be forwarded to the voice mailbox and how do I leave a message for the
callee?

The IPvideoTalk server will forward the caller to the voicemail box of
the callee when the callee is in the following states:

(1)No answer. When the ring times out, the call will be forwarded to
the voicemail.

(2)The callee is busy and rejects the call.

(3)The callee enables the DND (Do-Not-Disturb) feature on the
phone.

(4)The other party is not registered on the IPVideTalk server.

The voicemail system prompt will ask you to leave a message after the
beep tone.

After you hear the voicemail system prompt asking you to leave the
message after the beep tone, you are able to leave the message for the
other user. The message will be saved on the server and the user can
retrieve it at a later time. The GXV3140 is also able to record the video
with the audio, making it a video voice message.

Q: If I just
wish to leave a voice-mail instead of a video-mail, how can this I achieve
this?

When using the GXV3140 to leave a message, by default the message will
contain both video and audio. If you wish to leave a voicemail message,
please follow the steps below:

(1)Press the “Camera Off” softkey in the call screen during the
call.

(2)Slide the wheel for the camera at the back of the phone, until you
see the white icon for “Camera Disabled”.

Q: How do I
access the voicemail box using the GXV3140?

If someone leaves a message in your message box, a notification message
will appear on the GXV3140 LCD screen with the amount of new messages.
Press the “OK” button to access the voicemail box.

There are two methods to access the voicemail box:

(1)Press the voicemail button  on the GXV3140

(2) Dial ”*26” using the IPVideotalk account,

When you access the voicemail box, the system will prompt you for the
authentication password. If you have not changed the password, please
enter the extension number and press the  button to submit. If you
have entered the wrong number, please wait for the error message prompt
and re-enter the password again. If the password is correct, you are able
to access the voicemail box and follow the prompt to listen to or delete
voice mail.

Q: Why can’t I
access the voicemail after pressing the  button?

First, please check if the phone is able to connect to the IPVideoTalk
server correctly. You are able to verify this by dialing”0” on the phone.
If you are not able to connect to the IPVideoTalk server, please check the
network connection. If the network is fully functional, this problem could
arise from the changing of the  button voicemail code.
Please recover the setting by the following steps:

(1)Log in to the GXV3140 web configuration browser.

(2)Click on the “Account” page and set the “Voicemail UserID” to *26.
(For IPVideoTalk).

(3)Save and reboot the phone.

Q: If my phone
is not connected to the server, will my voicemail messages be
lost?

All the voice/video mail messages are saved on the IPVideoTalk server.
It does not matter if the phone is registered to the server or not, the
other party will be able to leave a message for you on the IPVideoTalk
server. After the phone registers successfully, you will receive the
notification that there is a new message waiting and no messages will be
lost.

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